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If one doesnât have access to add folders (a common practice in NetDocuments), the button for Add Folder will be greyed out on any repositories or workspaces accordingly.
NRC_ Errors
These are iManage server errors. The amount of logging provided by iManage can vary on the individual error
NRC-INVALID_FOLDER_TYPE
This operation is not allowed for this folder type may show when a customer imports data using PowerDesktop into a tab folder. The fix for this is to import to a regular folder or create a regular folder underneath the tabbed folder.
NRC_INVALID_PROFILE
Double-click the error in the log, then click the API Call button at the bottom.
A full code and message are displayed.
For example, the bottom error and message say the customer had disabled the author. They would need to enable the author account and retry the job to bring over the data.
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None Type object has no attribute âgetâ when connecting to iManage connection
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For on-premises/work in the cloud systems, please ensure the application zip file (Prosperoware\PowerDesktop\Server) is uploaded to iManage. Please see the appropriate section under: https://pdocs.atlassian.net/wiki/spaces/PD/pages/615251977/Connection+Manager#Adding-a-new-connection
Error at least one validated custom field must be mapped.
Select a workspace to be mapped in the CSV import for the files. If no files are mapped, then nothing can be imported.
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Installing
I donât have Outlook installed and am installing the MSI, what version to use?
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Please see the current requirements here: https://pdocs.atlassian.net/wiki/spaces/PD/pages/55345410/Requirements+and+Setup#Requirements
Error occurs Retrieving the COM class factory failed with error: Class not registered.
The installer is the wrong bitness. most likely. Occasionally, a redemption DLL is not registered.
To find the bitness in Office
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Can Last User be imported for iManage using PD? Can it be exported?
Currently no.
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Opening a Saved Project Import file or CSV Project displays this error and doesnât open
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This error will show when attempting to open a saved project file and the server associated with the job is not the same as the one to which the user is currently connected. In this case, the server name is blank, which will be improved in the future for better messaging.
Please connect to the same server used to create the project file details (content).
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General
What executable or DLL runs when the PST Export or other aspects of PowerDesktop are used?
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A locked computer does not stop processing in PD.
However, a sleeping/shut down/restarted computer will stop processing jobs.
The startup of PD is slow.
If the startup of PowerDesktop is slow, try one of the following resolutions:
Delete Completed Jobs of running an import or export. This will shrink the DB file.
Keep logging at the âInformationâ level. This eliminates extra debug-type logs and unwanted logs.
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Are there Proxy or Unsupervised Logins for PowerDesktop?
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