Content Comparison

Service Desk

These settings allow control of Service Desk functionality and layouts globally.

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• Enable 2-factor approval for the service desk: This allows the setup of the 2-factor approval process for changes made in the Service Desk. For example, if someone does a profile update or security change, it requires the approver or approval team to approve the change. Or for the submission of a large job that updates or deletes content, this may be a secondary confirmation of the changes.

  • By default, this is set to No. To enable it, set it to Yes.

• Default System/RepoRepository: Sets the default system or repository for users to display in Service Desk searches.

• Hide Server/RepoRepository: This hides these server and repository fields from Service Desk searches. Do note it is needed in some cases for Database searches.

• Enable AutoSave on Analytics: This auto-saves your query typed in the Analytics window. If a user moves to another tab, the query is saved when the user returns to the tab. The best practice is however to save the query once done.

  • By default, this is set off to No. To enable it, set it to Yes.

• Skip bulk limitation: This skips the bulk query limitations with the API/AWS S3 and uses the Fargate processor instead. This allows Analytics, Documents, and Workspaces bulk operations to process more than 10,000 workspaces and 25,000 documents.