🎯FAQs and Error Resolution

Importing

Why is the CSV import feature not available/disabled for me?

To import using a CSV file, it is required to be an admin user and start an iManage admin session. Check if you have an admin session active and try again.

I do not have the PST Import option available. (Or another feature)

The option is a licensed module. To confirm if you have the license active, follow these steps:

1. Open the Dashboard section when logged into PowerDesktop.

2. You can open the Dashboard section on your taskbar tray (1).

3. Then navigate to Help > Update Licenses (2).

4. The PST License should be checked if it is active and enabled. If not, reach to prosperoware.licensing@litera.com, your support team, or account manager.

In the NetDocuments Import wizard, I can’t add a folder into a Folder or Workspace.

If one doesn’t have access to add folders (a common practice in NetDocuments), the button for Add Folder will be greyed out on any repositories or workspaces accordingly.

NRC_ Errors

These are iManage server errors. The amount of logging provided by iManage can vary on the individual error

NRC-INVALID_FOLDER_TYPE

This operation is not allowed for this folder type may show when a customer imports data using PowerDesktop into a tab folder. The fix for this is to import to a regular folder or create a regular folder underneath the tabbed folder.

NRC_INVALID_PROFILE

Double-click the error in the log, then click the API Call button at the bottom.

A full code and message are displayed.

For example, the bottom error and message say the customer had disabled the author. They would need to enable the author account and retry the job to bring over the data.

None Type object has no attribute ‘get’ when connecting to iManage connection

• For on-premises/work in the cloud systems, please ensure the application zip file (Prosperoware\PowerDesktop\Server) is uploaded to iManage. Please see the appropriate section under: https://pdocs.atlassian.net/wiki/spaces/PD/pages/615251977/Connection+Manager#Adding-a-new-connection

Error at least one validated custom field must be mapped.

Select a workspace to be mapped in the CSV import for the files. If no files are mapped, then nothing can be imported.

Installing

I don’t have Outlook installed and am installing the MSI, what version to use?

Use the x64 MSI if you don’t have Office installed. If you have Office installed, use the bit version that matches the Office version (e.g. Office 32 bit needs PowerDesktop 32 bit). Visit: https://pdocs.atlassian.net/wiki/spaces/PD/pages/55345410/Requirements+and+Setup#Enterprise-Deployment

And of course, for any first-time install, use the EXE.

Error occurs Retrieving the COM class factory failed with error: Class not registered.

The installer is the wrong bitness. most likely. Occasionally, a redemption DLL is not registered.

To find the bitness in Office

1. Open an office app.

2. Go to: File> Office Account> About <Application Name>

Is Outlook required?

• For any machine that hosts PowerDesktop with the PST Import, Outlook must be installed! See Requirements

  • The PST module requires MAPI. You used to be able to install a MAPI component, but that is no longer available via Microsoft, so the alternative is to install Outlook on the machine. End users working on their own workstations are very likely to have Outlook already installed, but where the application is installed on a server, Outlook is (generally) not installed by default. Litera is looking into switching libraries in the future to avoid this requirement.

Export

Can data be deleted from the exported system after exporting with PD?

No, this is not an option.

How do I include other metadata when exporting?

Any of the document metadata can be included in the exported CSV.

This is done by:

1. Opening the Export Job Results

2. Click View Results. All columns display

The export window from the option only will show those fields supported to be excluded from the export, not all fields.

Is there a CSV Export wizard like the CSV Import wizard?

Currently no.

Can Last User be imported for iManage using PD? Can it be exported?

Currently no.

Errors

Opening a Saved Project Import file or CSV Project displays this error and doesn’t open

This error will show when attempting to open a saved project file and the server associated with the job is not the same as the one to which the user is currently connected. In this case, the server name is blank, which will be improved in the future for better messaging.

Please connect to the same server used to create the project file details (content).

General

What executable or DLL runs when the PST Export or other aspects of PowerDesktop are used?

PowerDesktop.exe is the executable run upon opening any of those aspects. If any of the DLLs are blocked further, you could potentially have unexpected behavior within PowerDesktop.

Are Mac’s supported for use with PowerDesktop?

Most Mac users in sectors we support are accustomed to having to use a Windows emulator - in fact, one is built-in and enabled to most Macs -> which is Boot Camp.

Can PowerDesktop use SSO to log in?

No, not currently. If this is an issue, reach to your Litera Customer Care person to leave a feature request.

Can PowerDesktop import licenses be able to connect to multiple libraries? What if I just have 1 license?

Yes, multiple libraries are supported to be connected to. Just add a connection string for each library, and the user can select the library of choice in the Work Desktop.

When I select the Connect as Admin button, what does this do?

It connects your user account as an admin. It should already have admin rights in the source system. For iManage, this would be the NRTAdmin account.

Is Work 10 compatible with DIE or PowerDesktop?

• PowerDesktop?PowerDesktop does not directly rely on any iManage components.

• Desktop Import/Export requires DeskSite/FileSite, which must be installed in compatibility mode if iManage Desktop is also installed. 

Does PowerDesktop stop processing when the machine is locked? How about Sleep?

• A locked computer does not stop processing in PD.

• However, a sleeping/shut down/restarted computer will stop processing jobs.

The startup of PD is slow.

If the startup of PowerDesktop is slow, try one of the following resolutions:

• Delete Completed Jobs of running an import or export. This will shrink the DB file.

• Keep logging at the “Information” level. This eliminates extra debug-type logs and unwanted logs.

Are there Proxy or Unsupervised Logins for PowerDesktop?

Currently no, a possible feature for the future is to potentially use CAM to allow an unsupervised login granted through CAM.

FAQs

What differs between CAM Move and PowerDesktop?

• PowerDesktop export doesn't export security data.

• PowerDesktop import does not import security-related data.

• If using CAM Move, you move content where the metadata doesn't exist in the destination, the CAM Move function will create it, while PowerDesktop doesn't do that.

• Litera does not recommend PowerDesktop as a Move option.

Known Issues

• The pagination mode used by Work Explorer only allows for exact searches currently. For example not “insert word” in the search would fail. This is supposed to be fixed in the next iManage Work release.

Performance

How would one control the speed or limit of PD's export or import processing?

• Currently, the Max Concurrent jobs setting is the only option.

• On-Premises servers do not include rate limiting. The most important thing to ensure is sufficient and fast disk speed.

• CloudiManage has rate limiting which is currently 25 calls per second for a supervised import, and inherently the max throughput is 1,500 documents per minute. Exports may be similar in results.

Project Import

How can someone change the classes or other metadata on the import?

Use Project Import. It allows the unique customizations of the classes or other metadata allowed by the APIs.

PST Import

Can emails be migrated from Exchange to iManage?

Yes, this can be achieved by exporting the PST file from those Exchange mailboxes and using PD PST to extract the messages from them. Once extracted, PD Import can be used to import them into the correct iManage workspaces.

Searching

What limits are there for searching?

• PowerDesktop limits document searches to 100,000 items max.

• Loading a search will not have a progress bar.

My Document Search or Workspace Search doesn’t show all the fields I am expecting

• The Search Form reads from the iManage Control Center forms, and some of these may not display in all systems if the firm disables these from iMCC.

To add metadata fields:

1. Add the fields in iMCC form first.

2. Close and reopen any PowerDesktop instance this form needs to appear.