Troubleshooting External Systems

Troubleshooting Item/Area	Requirements and Expectations

Troubleshooting Item/Area	Requirements and Expectations
The External system is blocked, firewall doesn’t allow connections	Whitelist the URLs: Whitelisting and Redirect Information
The token is expired to the external system, or azure proxy app.	Read this article: iManage \| iManage Token Expiry Extension or Step 5 in M365 with CAM configuration \| Connecting M365 with CAM Platform
The URL or subdomain needs to be changed.	Read this first if part of a cloud migration. Migration to Cloud iManage
CAM Commands aren’t visible, or relevant commands aren’t hidden per the firm’s wishes.	Ensure the IMCC package yml files are modified per instructions here iManage \| For iManage Work Cloud or On Premise, so that the right commands display.
The default password isn’t accepted.	The default password set here needs to match iManage’s password requirements: At least 12 characters At least 1 uppercase letter At least 1 lowercase letter At least one number or special character: ! # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { \| } ~ “ Tip: It is recommended that all iManage connections (on-premises, private cloud, and http://cloudimanage.com ) follow the same rules if filling out the default password section.
A server alias error appears.	If you get the warning This error is due to a missing configuration in CAM, it means the server alias might be wrong. This should match with the iManage URL. Use this for CAM commands. Set to http://CloudiManage.com if cloud
The azure proxy setup isn’t working.	Ensure the two apps are setup. iManage \| Azure Proxy Server app https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1287323650/Issue+Resolution#Unable-to-validate-connection-for-the-external-system-using-Azure-Proxy
A 202 error displays	Error Resolution \| 202 Error
A unsupported grant type error displays	Error Resolution \| Unsupported Grant Type
Token is expired/ inactive	Error Resolution \| The “System” server could not process the request. "Token has expired or is in... Error Resolution \| Token was inactive/ The refresh token expired due to inactivity/ Invalid Grant
A 429 error appears	Error Resolution \| Exceeded Allowance Limit your RestAPI Calls
A 502 error displays	Error Resolution \| Bad Gateway
A 504 error displays	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#Endpoint-Request-timed-out%2F-Gateway-timed-out
A 520 error appears	Error Resolution \| User Creation in AD Sync Error creating user process trace
A 3e error appears	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#Connecting-to-3e-shows-Oops-Something-went-wrong
A mismatching redirect URL error shows	Error Resolution \| Mismatching Redirect URL error
Authentication issues	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#Authentication-Failed%2FUnderlying-Connection-was-Closed
Missing configurations for external systems	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#This-error-is-due-to-a-missing-configuration-in-CAM.-Please-contact-your-administrator-or-helpdesk-and-share-that-the-value-is-missing-in-the-Server-Alias-field-in-the-external-system-configuration
Redirect URLs aren’t matching	Error Resolution \| The redirect URL specified in the request does not match the URL in the configu...
Server is missing the ID	Error Resolution \| Server is missing the ID (from External System Configuration)
No new workspaces or items are created or generated	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#No-New-workspaces-are-generated%2Fcreated
Error in HTTP request	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#Error-during-http-request
Sorry you don't have access to the command	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#Edit-Profile-or-another-command-fails-with-Sorry-you-don%E2%80%99t-have-access-to-take-this-action https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1287323650/Issue+Resolution#Permission-Denied-on-CAM-Commands-after-giving-permissions
Commands error out	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#CAM-Commands-error-with-HTTP-server-IP-address-could-not-be-found
Office365 modules or APIs fail	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1225687041/Error+Resolution#Office365-API-has-failed-due-to-token-expiration
iManage connections fail	Error Resolution \| NRC_FS_NOT_AVAILABLE
Personal workspaces aren’t creating	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1287323650/Issue+Resolution#Personal-Workspaces-fail-to-create-after-moving-to-a-new-external-system
Workspaces fail to be created due to blank spaces	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1287323650/Issue+Resolution#Workspaces-fail-to-be-created-due-to-blank-spaces
Documents fail to be moved, copied or exported.	https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/1287323650/Issue+Resolution#The-document-cannot-be-moved-or-copied-or-exported