September 2025 (25.09.200) Release Notes CAM

New Features

Module

Description

Service Desk Archiving

You can now archive your workspaces based on your definition of archiving.

• Configurable archiving process – In Admin settings, you can choose whether to keep archived workspaces in the same database or move them to a different one.

• Archiving via CSV – Archive operations can be performed using CSV files, with support for automation through the Data Uploader tool.

• Improved Workspace tab – The Workspace area now includes two sub-tabs, allowing you to quickly search for archived workspaces or focus only on active ones.

• Un-archiving options – Workspaces can be restored to their original location and settings using CSV, the Data Uploader tool, or the new UI command in the Archived Workspaces tab.

Service Desk Merge Workspaces

CAM now includes the Merge Workspace feature, which allows you to select a source workspace and merge the folders and contents into a target workspace.

• This can be done through a CSV upload, which supports bulk processing.

• Additional settings allow you to skip empty folders or include them in the merge.

• Also, you can inherit metadata and security from the target workspace or retain them from the source workspace.

Security Update Versioning

An option in the Security Update feature was added that allows users to update all document versions rather than being limited to just the latest version. Users can select multiple versions for updates, improving flexibility and security management.

Improvements

Module

Description

Accessibility

• Fixed small grid issues in the CAM, ensuring proper alignment and spacing.

• Updated the "profile update" modal to ensure that when the "next" control is selected using the keyboard, the focus correctly lands at the start of the new content region instead of on the "previous" button.

• The modal closing functionality has been updated to ensure that when a user closes any modal, their focus will return to the exact departure point rather than resetting to the top of the page. This enhancement improves user experience by maintaining context and navigation flow.

Administration/ Service Desk

The window content for the default settings in the iManage move feature has been modified to improve clarity and user understanding of the window’s text and functionality.

Administration Settings

We enhanced the UI for Admin settings to improve user experience and accessibility, ensuring that all settings are clearly labeled, easy to navigate, and responsive across different devices.

Source System Integration Performance Improvements

The daily limit validation logic within the source system data synchronization process was optimized to enhance further performance gains and accuracy for those running SSI jobs.

Fixed Issues

Module

Issue Id

Description

Analytics Saved Reports

Cloud-40206

A blank screen had been shown on the Analytics Saved Report, preventing users from accessing their saved reports. Now, saved reports load correctly without errors, and users can view their report data as expected.

Data Sync Trashed Documents

Cloud-40277

Only documents not marked as deleted should be displayed in the analytics reports, which was not the case in all instances. Now, trashed documents with “is_deleted: true" are not included in analytics reports if the filter is enabled.

Data Uploader AD Sync

Cloud-40246

This fix addresses the issue of the same users being synced multiple times via Active Directory Sync Jobs from DataUploader, ensuring that each user is only synced once to prevent duplication in the system.

Directory Modify Content

Cloud-40219

The Directory-> Modify Content option has been updated to ensure that previous options are cleared when the "Cancel" button is clicked, addressing a usability issue. We’ve provided a more intuitive user experience when modifying content.

Jobs Tab

Cloud-38879

The workspace job link was not properly redirected to the workspaces, but this has been fixed.

LinkWorkspace

Cloud-40663

The issue regarding the WorkspaceName not being populated when linking a workspace with multiple instances has been addressed, and the correct workspace name and details now appear when linking.

Provisioning Teams

Cloud-40052

Resolved an issue where the CAM Teams app initially displayed an incorrect layout from a test tenant until the user switched tabs or triggered an auto-refresh; the app now implements a retry mechanism to ensure the correct tenant layout loads on first access. This fix prevents exposure of test tenant layouts to end users and ensures consistent, accurate display of tenant-specific columns.

Service Desk Templates

-

The update workspace option currently does not display the full list of available templates, which limits user accessibility to template selection.