Configuring Request Workflow

Dialog Name

Specify the name for the workspace dialog box.

The label that is displayed at the top of the dialog box.

Set as Default

Select Yes to set the workspace dialog configuration as the default configuration based on Action Type to be applied to all workspaces.

For example, user can set a default dialog box for Create Workspace and another default dialog box for Create Team action type and so on.

System

Select the external system from the list to use for this dialog box.

Action Type

Select the type of the wizard from the drop-down list.

The values in the Action Type drop-down list change as per the DMS system selected from the System drop-down list.

Approval required when external users are added

For security reasons, you can set optional approval when adding an external user or guest user. Set toggle values:

• On: Always ask for Approval though user has a right to create workspace or a Team.

• Off: The default value is No. For creating a workspace or a Team, approval is not required.

Unique Value Identification

The option can be toggled on or off for all systems and all types of actions. The option allows the source systems' identification to be pulled with the record.

Panel

Specify the panel name

Display Name

Specify the display name

Description

Specify the description

Is Hidden

Select the hidden value

Type

Select the type to add either User or Group

Select a User/Group

Select the user/ group from the drop-down. To select a user, either click the drop-down menu and select from the list or manually enter the name, which will auto-complete if the user is added in the Users & Groups tab.

Requires Approval

Select Yes to add an additional Approval step when creating the workspace. The workspace will be created only if approved.

Can Add Users with Admin Role

Select an option to specify whether the admin role can be assigned to this user or group.

Role in Requested Team

The following roles are available for the Create Team Request workflow:

• Admin

• Editor

• None

Whenever a new user is added in the Access section of the Request workflow, by default the new user is added with the Editor role. You can modify the default role of the new user from the Role in Requested Team drop-down, if required.

The None option in the Role in Requested Team drop-down is useful when a user wants to create a team, however does not want to be a part of that Team.

Expiration Date

Specify the expiry date of access to the user/ group.

Type

Select the type to add either User or Group for approving the

Select a User/Group

Select the user/group from the drop-down. To select a user, either click the drop-down menu and select from the list or manually enter the name, which will auto-complete if the user is added in the Users & Groups tab.

Expiration Date

Specify the expiry date of access to the user/ group.

Template Name

Give a name for the template. Is Required.

Template Type

Select the type of the template. Can be Analytics or Request Workflow. Is Required.

Query Type

Select the type of the query to use in the email. The type can be: Workspace, Team, Channel, OneDrive, Request Access, or Grant Access. Is Required.

Table Column

Sets the columns of the table in the body of the email. For example, if you want Matters in a column, select MatterId. Is Required

Email Subject

Put a subject in the line. You can use placeholders to dynamically pull metadata to the subject. For example, if you want the subject to be Approval for Matter Number 123, the subject you’d put as Approval for Matter Number {matterid}

Write custom EJS

Check to allow custom scripting. Paste your query into it.

Email Body

Type the body text of the email here.

Metadata

Select the metadata from the drop-down. To assign a metadata, either click the drop-down menu and select from the list or manually enter the value, which will auto-complete if it is assigned in Administration>Metadata.

Default Value

Select the default value to be assigned to the metadata. Manually enter a value for the field or the drop-down will display values if it is assigned in Administration>Metadata>Manage.

Display Label

Enter a display name for the metadata. Make this as specific as needed to differentiate between similar metadata names that may exist.

Help Text

Enter help text to be displayed as a tool-tip on the custom field.

Type

Select the type of metadata from the drop-down. Options include:

• Date: Represents date value (e.g. 2018-10-10)

• String: Alphanumeric characters (e.g. cam123)

• Boolean: Represent logical values (e.g. True or False)

• Number: Numeric data values (e.g. 1,2,3)

• Currency: Represents integer format (e.g. 123.456)

Look Up

Select Yes to include the Metadata as a look up field.

Lookup Type

• Internal - The values in the drop-down are populated from the CAM metadata. You can select the metadata values from the drop-down.

• External - The values in the drop-down are populated from the configured external system. You can select the metadata values from the drop-down.

Create a new value?

Select value. Select Yes to add a new value to the look up field.

A sign is added next to the look up field in the panel.

Lookup new Option

Select one of the following option:

• Generate New Number - CAM automatically generates a numeric value based on the Max digit and Metadata range specified in the dialog.

• Use description as alias - CAM will auto add the metadata name as the alias metadata ID The Create a new value must be set to Yes.

• Generate read only new number : Allows a read only field in the Workflow.

• Generate new number and hide: (For hidden system fields like systemid)

Total digit for metadata

Only displayed if Generate New Number option selected

Enter the length of the metadata to be generated for the custom entry (e.g. 5)

Prefix

Enter the metadata prefix

Metadata Range From & To

Only displayed if Generate New Number option selected

Enter the lowest & highest value of the metadata range that can be accessed

Is ID field hidden

Only displayed if Use description as alias option selected

Select Yes to hide the field in the Create Workspace Wizard.

Order

Set the order of the metadata to be displayed on the panel.

Panel

Select the panel for the metadata to be displayed. Based on the selection here the fields will be displayed in the panel.

Editable

Select Yes to allow the metadata value to be edited in the workspace dialog.

Lock Existing Values

This option doesn't allow users to create a new workspace using previously added values of specific metadata, locking the existing metadata.

When a new Unique Metadata field in Configure Wizard is added, the option to Lock Existing Values displays. If Lock Existing Values is selected as Yes, Create a new value option should be automatically selected as Yes. The option No should be disabled. Also, the Default Value option is disabled.

If the Metadata with Lock Existing Values option is 'No', then users can only add values to Metadata by clicking the '+' button. After the user enters values for that Metadata, there is a validation to check if that value already exists. If the value already exists, the user should not be able to save that value.

E.g. Lock existing set to yes and is parent set to yes, means the unique metadata field matter will not allow inputting duplicate matters if any parent matters exist. If no for parent, and yes for lock, then if the metadata exists in entire system, then the value can't be added.

Metadata

Select the metadata from the drop-down. To assign a metadata, either click the drop-down menu and select it from the list or manually enter the value, which will auto-complete if it is assigned in Administration>Metadata.

Default Value

Displays a drop-down if a value is assigned in Administration>Metadata>Manage. Select the default value to be assigned to the metadata. If no values are available, you can enter a value for the field.

Is Hidden

Select Yes to hide the field. The field will not be displayed in the Workspace Wizard.

Conditional Display

Click Conditional Display, the following dialog opens:

• You can set options for the system metadata to be displayed only if the condition criteria specified here is met.

• Select the metadata and set the condition and value to be matched. The metadata will only be displayed if the condition entered here met.

• Click Save to save the metadata and click Cancel to cancel the dialog

• Click Delete to remove conditional metadata

Is Read Only?

Select the value for read only value.

Display Label

Enter a display name for the metadata. Make this as specific as needed to differentiate between similar metadata names that may exist.

Help Text

Enter help text to be displayed as a tool-tip on the custom field.

Type

Select the type of metadata from the drop-down. Options include:

• Date - Represents date value (e.g. 2018-10-10)

• String - Alphanumeric characters (e.g. cam123)

• Boolean - Represent logical values (e.g. True or False)

• Number - Numeric data values (e.g. 1,2,3)

• Currency - Represents integer format (e.g. 123.456)

Look Up

Select Yes to include the Metadata in the look up search fields to be applied to the external systems.

Lookup Type

• Internal - The values in the drop-down are populated from the CAM metadata. You can select the metadata values from the drop-down.

• External - The values in the drop-down are populated from the configured external system. You can select the metadata values from the drop-down.

Create a new value?

Select the value for read only value. Select Yes to add a new value to the look up field.

Lookup Option

Generate New Number - CAM automatically generates a numeric value based on the Max digit and Metadata range specified in the dialog.

Use description as alias - CAM will auto add the metadata name as the alias metadata ID The Create a new value must be set to Yes.

Is Id Parent based?

Selects if the id is parent based, to look up the metadata only on parent level, or across the entire system. E.g. Setting yes would look at parent metadata if there exists a record.

Total digit for Metadata

Only displayed if Generate New Number option selected

Enter the length of the metadata to be generated for the custom entry (e.g. 5)

Metadata Range From & To

Only displayed if Generate New Number option selected

Enter the lowest & highest value of the metadata range that can be accessed

Order

Set the order of the metadata to be displayed on the panel.

Panel

Select the panel for the metadata to be applied.

Editable

Select Yes to allow the metadata value to be edited in the workspace dialog.

Required

Select Yes to set the metadata field as a mandatory field on the panel. A value must be specified for the field.

User/Group/Invite Guest User

Select if the default security is to be assigned to a user or group. CAM also supports adding guest users.

Select a User/Group

Select the user/ group from the drop-down. To select a user, either click the drop-down menu and select it from the list or manually enter the name, which will auto-complete if the user name is added in the Users & Groups tab.

It allows to select multiple user at a time.

Permission

Select Allow to assign the security to the user/group. Select Deny to restrict access to the user/group.

Role

Select the user/group role from the drop-down.

Panel

Select the panel for the default security to be applied.

Expiration Date

Specify the expiry date of access to the user/ group.

Select Template

Select the Template from the dropdown

System

Select the System from the dropdown

Order

Specify an order