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About External System Configuration
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Access Level | CAM Security Role | System |
|---|---|---|
Read Access | Watcher | iManage |
Full Access | Admin | iManage |
Read Write Access | Editor | iManage |
View Edit Share | Editor | NetDocuments |
View | Watcher | NetDocuments |
View Share | Editor | NetDocuments |
View Edit Share Admin | Admin | NetDocuments |
View Edit | Editor | NetDocuments |
Member | Editor | Office365 |
Owner | Admin | Office365 |
Modify | Editor | Fileshare |
Read and Execute | Editor | Fileshare |
Write | Editor | Fileshare |
Full Access | Admin | Fileshare |
List Folder Content | Editor | Fileshare |
Read | Watcher | Fileshare |
External System Authentication Email Notifications
When authentication fails for an external system in CAM, an email will be sent to all CAM admins for that tenant. The following is the format and messaging of the email:
Sender address | The no-reply email addresses as found here |
Sender name | CAM Team |
Subject Line | Action Needed: CAM External System Authentication Error |
Body | Hello CAM Admin, We encountered an issue while processing the authentication for the external system configuration listed below. System: [System name] Please verify that the authentication parameters and the credentials are correctly set up and your tokens have been refreshed. You can review and adjust them in CAM by navigating to Administration > External System Configuration. We also have useful troubleshooting information in our online documentation for tips on how to fix common issues. If you still need assistance, please contact support@litera.com. CAM Team |
*The linked tenant displays as:
If system = iManage then link to: //*/cam/administration/externalSystemConfiguration?system_used=imanage
If system = NetDocuments then link to: //*/cam/administration/externalSystemConfiguration?system_used=netdocuments
If system = iManage SPM then link to: //*/cam/administration/externalSystemConfiguration?system_used=imanagespm
If system = Office 365 then link to: //*/cam/administration/externalSystemConfiguration?system_used=office365
Notes
If multiple systems fail, an email will be sent for each one separately.
If the system is found to be unhealthy (typically iManage, NetDocuments), the alert will send once per hour as this can affect other jobs and processing in CAM.