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About External System Configuration
The External Systems System Configuration screen under the Administration tab allows you to add the server details of the external systems to be accessed for provisioning. When you configure the external systems, you can define the default workspace rules and templates, and define the metadata to be applied to the workspaces. To access this screen, click the Administration tab and select External System Configuration.
In the External Systems System Configuration page, click the Settings option to view the list of external systems supported by CAM.
Supported Systems
CAM currently supports the following systems:
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See the Litera DMS Matrix by-product.
Note: When an organization or a firm adds a new system to CAM, users need to be resynced and linked to the new system.
See the Litera DMS Matrix by-product here: https://support.litera.com/s/article/Litera-DMS-Matrix
Set-up
Each of the external systems must be configured separately. To enable a system:
In the Settings page, check the box next to the external system, and click
Click Save to add it to the tab menu options (options as a clickable link in the top center of the page) as a clickable link.
Click the System button or click system link in the top center to configure that particular system
Click the x on the top right corner , to return to the main Administration menu.
Note: To configure the external systems, the user must have credentials to validate the external system server configurations.
Required Permissions
Permissions | Allows User To | ||
|---|---|---|---|
View External Systems | To view External System Configuration option in the Administration tab
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External System Setup Workflow
Click the Settings tab and select the External System to be configured, the following dialog .
The selected external system(s) are added as a tab on the page. Click the relevant tab to configure the server setup.
Add the server configuration and validate credentials.
Define the default workspace name rules and select the template to be applied to the workspaces. ( The folder structure must be defined in advance in the Template Editor).
You can also define additional folder metadata to be applied.
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View Default Group Rule. Visit Required Permissions for details.
To add a new Default Group Rule:
Open up the External System Configuration panel from Administration.
Open up one of the external system configurations . For example, iManage or NetDocumentsby clicking on the respective system on the top center.
On the screen scroll to the section Default Group Rules.
Click Add New
Complete the information:
Is Default: Sets if this rule is the default rule for workspaces for this external system. Note that if you specify a second default rule, CAM will automatically set the IsDefault= NO in that case. There can only be one isdefault=Yes item.
Group: Sets the groups to have access to this rule.
Permission: Sets the permission for the rule to grantbe granted.
Rule: The name of the rule.
Metadata: If IsDefault is set to No, you have to pick the metadata to use for the rule to match. Eg if ClientNumber matches 1234, then apply this rule. You can add multiple records.
6. Click Save.
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To export the Source System configuration:
Click on the Administration tab.
Click on Source Systems.
In the Source System panel, click on the actions menu of the external source system .
On the bottom of the page, find the button Export.
you wish to export. This exports the configuration as a JSON file.
To import a Source System configuration:
Click the Import button to import the external system configuration on another environmenton the Administration tab.
Click on Source Systems.
Click the Actions menu at the top right of the page and select Import.
Default Dynamic Mappings of External System Security
Dynamic mapping of security is comprised of this new mapping.
To learn Learn how to do the mapping of roles and permissions, visit: https://pdocs. atlassian.net/wiki/spaces/CCAM/pages/28409975/Source+System+Configuration#Role-Permission-Mapping
Access Level | CAM Security Role | System |
|---|---|---|
Read Access | Watcher | iManage |
Full Access | Admin | iManage |
Read Write Access | Editor | iManage |
View Edit Share | Editor | NetDocuments |
View | Watcher | NetDocuments |
View Share | Editor | NetDocuments |
View Edit Share Admin | Admin | NetDocuments |
View Edit | Editor | NetDocuments |
Member | Editor | Office365 |
Owner | Admin | Office365 |
Modify | Editor | Fileshare |
Read and Execute | Editor | Fileshare |
Write | Editor | Fileshare |
Full Access | Admin | Fileshare |
List Folder Content | Editor | Fileshare |
Read | Watcher | Fileshare |
External System Authentication Email Notifications
When authentication fails for an external system in CAM, an email will be sent to all CAM admins for that tenant. The following is the format and messaging of the email:
Sender address | The no-reply email addresses as found here |
Sender name | CAM Team |
Subject Line | Action Needed: CAM External System Authentication Error |
Body | Hello CAM Admin, We encountered an issue while processing the authentication for the external system configuration listed below. System: [System name] Please verify that the authentication parameters and the credentials are correctly set up and your tokens have been refreshed. You can review and adjust them in CAM by navigating to Administration > External System Configuration. We also have useful troubleshooting information in our online documentation for tips on how to fix common issues. If you still need assistance, please contact support@litera.com. CAM Team |
*The linked tenant displays as:
If system = iManage then link to: //*/cam/administration/externalSystemConfiguration?system_used=imanage
If system = NetDocuments then link to: //*/cam/administration/externalSystemConfiguration?system_used=netdocuments
If system = iManage SPM then link to: //*/cam/administration/externalSystemConfiguration?system_used=imanagespm
If system = Office 365 then link to: //*/cam/administration/externalSystemConfiguration?system_used=office365
Notes
If multiple systems fail, an email will be sent for each one separately.
If the system is found to be unhealthy (typically iManage, NetDocuments), the alert will send once per hour as this can affect other jobs and processing in CAM.