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Error | Additional Error Message | Troubleshooting Steps | Product | ||||||||||||||||||
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202 Error | Accepted | Adding the iManage External system and validating the URL causes a 202 Accepted error. This occurs when a cloud iManage system URL is incorrectly entered.
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400 Error | Unsupported Grant Type | The unsupported_grant_type error would imply the response we are getting from the API isn’t what is being expected. For this to suddenly happen would imply a configuration change of some sort or possibly a change in the API on iManage’s side.
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Unable to unmarshall error response | When creating a bulk job, with many thousands of records, this may display.
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Max Field Size Exceeded | This is due to the field being too large for the number of characters allowed.
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Error in processing subjobs |
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Creating/Editing/Removing Users/Groups/Dynamic Groups |
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One or more Profile Metadata is missing in the DMS |
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Illegal argument exception: Field name is null or empty |
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User email is required |
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401 / Unauthorized Error | - |
If a more detailed message appears when moving a document, workspace, or folder: | Applies to:
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The “System” server could not process the request. "Token has expired or is invalid” | then follow:
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If Task Scheduler fails for DU |
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If a DistributedCOM error appears | This is a Microsoft issue, please check Microsoft support. The service account may not be granted the rights to run services. | Applies to:
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Cannot read folder_template_details | Applying a template has a case sensitivity for the template name. Try ensuring the case of the name entered matches the name in Template Editor. This error might appear when using a template on Manage Team, or other dialogs or jobs. | Applies to:
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403 Error | Error when using Try Again | This can be due to the templated structure inside CAM for the item doesn’t exist. Check the structure of the template. | Applies to:
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S3 Access Denied | If a 403 access denied error happens on the S3 bucket after hitting Run Now on a job:
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Forbidden | If this error appears in Data Uploader or Content Mover, try:
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NRTSession Login/ NRC_ACCESS_DENIED | A 403 may not be displayed if the source system is iManage. Steps to resolve:
In the case of Milan, the NRTADMIN password set in Milan is different than what is set in iManage. | Applies to:
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404 Error | NRC_NoRecord | This is due to the user to which the matter was being added, never having logged into iManage. Make sure the user has logged in at least once. For example this may show when adding to My Matters. | Applies to:
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Document Search fails to load for a group | You can remove the Cam Users group from the layout since the group has no permissions on the attached role. Steps:
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429 Error | Exceeded Allowance Limit your RestAPI Calls | On your external system (iManage, ND, O365…), you may get this after creating bulk jobs.
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500 Error | Unexpected Error when moving Workspaces | This could be a timeout. This can be a:
Fix the problematic area, and retry the job. | Applies to:
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"Object reference not set to an instance of an object" | If the server returns a 500 response with that, follow: If this request includes a skip token and has a top value that is a multiple of 50, follow:
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502 Error | Internal Server Error | This could be because of many different reasons:
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Attribute doesn’t apply |
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Bad Gateway |
1- The system is healthy in iManage or ND. If it is unhealthy, this can cause an error. 2- Are the IP’s whitelisted appropriately? Whitelist the URL’s as given: https://pdocs.atlassian.net/wiki/spaces/CCAM/pages/29491219/iManage#Whitelist-URLs | Applies to:
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504 Error | Endpoint Request timed out/ Gateway timed out | 504 means a Gateway or Endpoint timeout. Running developer tools or the Log in the Admin panel will show the following:
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520 Error |
Applies to:
Status | ||||
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Event-based scheduling | May appear when creating a sync to a source system. Rerunning the job errors with the same message.
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User Creation in AD Sync- Error creating user process trace |
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User does not exist in External System |
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No Such Key |
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Trim is not a function at save |
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Number of Policies not Updated/ Error Create/Update Policy Job |
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Number of Columns doesn’t match header at Parser.Error |
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Error uploading WS template TypeError: Cannot read property hasOwnProperty of undefined |
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Error uploading WS template Unique Identifiers are missing |
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Error creating user process trace |
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You don't have permissions to perform this operation. Permissions : View-Move-Workspaces |
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Event based job is not supported for this source entity. |
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Error on persisting matter security detailsCannot read property tostring of undefined |
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Token was inactive/ The refresh token expired due to inactivity/ Invalid Grant
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