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If you’ve granted the correct permissions for CAM Commands, here’s what to try next:
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Select the Server or Database (can be different).
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To read more, visit the Service Desk-> Workspaces page.
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Filtering by Application Type (or another field) in Service Desk
By default, application type isn’t setup to filter by this field. It requires some metadata mapping first. This may be the case with other unmapped fields.
Create the doctype metadata if not already created. If it is created with the following fields, leave as-is.
KeyName: Doctype, Display Name (CAM): Doc Type, Data Type: String, Authority: CAM
Map the metadata to CAM next. It's a key field so make sure lookup is set to Yes, and Lookup Type is Keys Only.
Map to iManage next. In iManage it isn't a lookup, but a System Type Attribute.
Edit the Document Search Layout form to include the DocType field as the Application Type field to be shown as. Save and now the Application Type can be searched for and shown in the results.
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