Settings (Administration)

The Administration Settings allows users to configure options displayed on the Directory, Workspace, Document, and Analytics tabs.

General

Click Save Settings to update and save the display options.

Permissions	Allows User To
Reason	Configure display options for Reason field in the Analytics>Delete Document dialog. Show & Required - Select to display the field and mark the field as a required field. Show - Select to display the field Hide - Select to hide the field
Ticket #	Configure display options for Ticket # field in the Analytics>Delete Document dialog. Show & Required - Select to display the field and mark the field as a required field. Show - Select to display the field Hide - Select to hide the field
Users & Groups Expiration Date	Enables displaying the expiration date of Users and Groups Show - Select to display the field Hide - Select to hide the field
Workspace Wizard	Beta - Original -
Default Currency *
Default Country *
Default Date Format
Percentage Format
Leverage Format
Hours Format
Currency Format

Warning: Settings configured here determine the System and Repository fields used as defaults for the Service Desk on the Directory, Workspace, Document, and Analytics tabs. Only if the user changes the server/repository fields in the API search, the dialogs will be populated based on that.

Other Settings

This option allows you to add and identify the domain as an internal domain during data sync. Any email received from the domain listed here will be marked as an internal email. For example, if you add the domain prosperoware.com, any email sent or received from this domain (to, from cc, or bcc) will be identified and classified by CAM as an internal email. Emails received from any other domains not listed here will be identified as external emails.

An analytics query can be executed to identify if an email is internal or external. On executing the query, if it is an internal email, the IsExternalEmail column value will be set as 0 (false), and for all external emails, the value will be set as 1(true).

To add a domain, simply enter the domain name and click Add. The domain is now listed as an internal domain. To remove an added domain, click the x in front of the domain name.