Settings (Administration)

General

1. Click Save Settings to update and save the display options.

Other Settings

This option allows you to add and identify the domain as an internal domain during data sync. Any email received from the domain listed here will be marked as an internal email. For example, if you add the domain prosperoware.com, any email sent or received from this domain (to, from cc, or bcc) will be identified and classified by CAM as an internal email. Emails received from any other domains not listed here will be identified as external emails.

An analytics query can be executed to identify if an email is internal or external. On executing the query, if it is an internal email, the IsExternalEmail column value will be set as 0 (false), and for all external emails, the value will be set as 1(true).

To add a domain, simply enter the domain name and click Add. The domain is now listed as an internal domain. To remove an added domain, click the x in front of the domain name.

Service Desk

These settings allow control of Service Desk functionality and layouts globally.

Open

• Enable 2-factor approval for service desk: This allows the setup of the 2-factor approval process for changes made in the Service Desk. For example, if someone does a profile update or security change, it requires the approver or approval team to approve the change. Or for the submission of a large job that updates or deletes content, this may be a secondary confirmation of the changes.

  • By default, this is set to No. To enable it, set it to Yes.

• Default System/Repository: Sets the default system or repository for users to display in Service Desk searches.

• Hide Server/Repository: This hides these server and repository fields from Service Desk searches. Do note it is needed in some cases for Database searches.

• Enable AutoSave on Analytics: This auto-saves your query typed in the Analytics window. If a user moves to another tab, the query is saved when the user returns to the tab. The best practice is however to save the query once done.

  • By default, this is set off to No. To enable it, set it to Yes.

• Skip bulk limitation: This skips the bulk query limitations with the API/AWS S3 and uses the Fargate processor instead. This allows Analytics, Documents, and Workspaces bulk operations to process more than 10,000 workspaces and 25,000 documents.

Notifications

• Enable Auth Error Notification: This sends an email to specified recipients whenever an error on Authentication occurs. This might be used to notify a helpdesk or IT personnel of issues with source systems.

• Users to notify: Select the users from CAM to get the notification. Click Save Settings when done.