Troubleshooting Data Uploader

Troubleshooting Item/Area	Requirements and Expectations

Troubleshooting Item/Area	Requirements and Expectations
Is the latest CAM Data Uploader version installed?	CAM Data Uploader must be upgraded to the latest version. How to download the latest Data Uploader Version
Is CAM Data Uploader installed on a supported Windows version?	CAM Data Uploader should be installed on Windows Server 2016 or newer. (Windows Server 2012 or older are not supported due to issues with TLS 1.2 support)
Does the server meet the minimum Hardware and Software requirements?	Hardware Requirements Software Requirements
Is CAM Data Uploader connected to a supported MS SQL Server version?	CAM Data Uploader supports MS SQL Server 2019 and 2022.
IS CAM Data Uploader Scheduled tasks not running?	Confirm the do not store password checkbox is unchecked. Confirm the radio button- run whether user is logged in or not is set. Check run with highest privledges checkbox. See Configure Data Uploader \| Task Scheduler Configurations
Are you getting an error related to authentication failure or a connection closure?	Troubleshooting "Authentication Failed/Underlying Connection was Closed" error
Is the Data Uploader erroring out after upgrading or restoring the database?	Troubleshooting Data Uploader errors after upgrading or restoring the database
Is Data Uploader returning an error : Login failed for user?	The SQL or Windows authentication for the user is wrong. Error Resolution \| DataUploader error Login failed for user
Is Data Uploader failing to install?	Issue Resolution \| Data Uploader fails to install /Setup ended prematurely
Is the Task Scheduler failing to start up (or stopping prematurely)?	Issue Resolution \| Data Uploader Task Scheduler failed to start
Did the Connection strings get cleared from Data Uploader?	Issue Resolution \| The connection strings are now blank in DataUploader. Issue Resolution \| Connections are not saving in Data Uploader
Are users and groups not getting created by DU?	Issue Resolution \| DataUploader was working but now users, groups, and other information are not b...
Getting an error while the user is being created?	Error Resolution \| User Creation in AD Sync Error creating user process trace
Jobs are retrying or failing?	Check the CSV has 100 rows max. Data Uploader FAQ Configure Data Uploader
Duplicate jobs in DU?	Issue Resolution \| Duplicate jobs/ workspaces/folders exist
Delta Jobs have issues updating records	Issue Resolution \| Data Uploader stopped checking for duplicates or for existing records in the de...