December 2024 (24.12.10) Release Notes CAM

New Features

Module

Description

Service Desk

When a workspace is moved to a target location where a workspace with the same name already exists, the command will now merge the two workspaces. This prevents the creation of duplicate workspaces during the move process.

Analytics / Dashboards

As we will now be creating all required Entities by default, the Entities tab in Administration > Dashboard will now not allow users to be able to Add, Edit or Delete entities.

Note: a cleanup of entities will be done next release.

Fixed Issues

Module

Issue Id

Description

cloudiManage

-

The iManage application package for cloudiManage users was updated to resolve an iManage issue that displays the Manage Folder icon in the Work Panel. The icon is set to the default iManage icon to workaround the issue.

Steps to resolve this are on iManage here: https://docs.imanage.com/cloud/cc-help/en-US/Updating_an_application.html

for: cloudimanage only

Data Sync

Cloud-32511

We have resolved an issue where receiving change events for multiple document versions caused some versions to be incorrectly removed from the sync database. This issue has been fixed, and all versions are now retained as expected.

Directory Tab / CAM Commands

Cloud-32524

An intermittent issue resulted in the Manage Folder command loading a blank screen and timeout. This will no longer happen.

Provisioning

Cloud-33095

In the scenario of a OneDrive template having more than 1 level of subfolders, provisioning would only create one subfolder and skip all other subfolder levels. This has been resolved, and all subfolders will be created.

Recycle Bin

Cloud-31051

We’ve fixed an issue where enabling a recycle bin background job from the front end did not always result in the job being created. With this update, the background job is now reliably created and will appear in the Background Jobs area of CAM whenever it is enabled.

Service Desk

Cloud-31284

Changing the default security on a document having multiple versions only applied the security to the latest version only. A new option to apply this change to all versions of the document is now available.

Service Desk

Cloud-28654

NetDocuments customers previously experienced an issue where the Service Desk Workspace tab did not display all folders if a Workspace contained more than 10 folders in NetDocuments. This issue has now been resolved, and all folders are consistently visible.

CAM Commands

-

When it takes an extended time to process data and get a success response from iManage, potentially leading to a timeout from the Manage Folder command, CAM will now display a success dialog instead of incorrectly indicating a failure. Any timeouts will still be logged.

This is more likely to be the case when a proxy connection is used.

Template Editor

Cloud-29121

There was an issue with CAM Template folders where edits made to copied folders would also affect the original folders. This has now been resolved, ensuring that changes are applied only to the specific instance of the copied folder.

Known Issues

Module

Issue Id

Description

Jobs Tab

Cloud-33149

When submitting a CSV job via the Jobs Tab, there is an intermittent issue where the system will advise that the file has not been successfully uploaded, but behind this message, the upload has actually been successful. This will be resolved soon in a future release.